Case Study
From 100 Emails a Day to Self-Service Control
Spartan All Stars · Day Camp · California
Fewer Daily Messages
Parent Portal
ActivityHero Integration
The Challenge
Before FunFangle, Spartan All Stars operated with a high volume of daily parent communication flowing through one person. The camp director fielded emails, texts, and phone calls for everything from camp store questions to early pickup requests to lunch orders. On a busy day, that meant 75 to 100 messages requiring a personal response — each one pulling the director away from staff and campers.
Early pickups were a particular bottleneck. Coordinating each request required back-and-forth with parents and staff, consuming time that could have been spent on operations. The camp store ran without real-time parent visibility, and adding a lunch service seemed impractical without a way to manage orders at scale.
The director was looking for solutions but did not know exactly what she needed. She had a registration system she liked (ActivityHero) and did not want to switch ecosystems. Most of the alternatives she encountered required a full platform change — and even then, they did not cover all her pain points.
The Solution
FunFangle connected to the existing ActivityHero registration system through an API, importing camper data without requiring a platform switch. Parents access a self-service portal where they can manage camp store spending, set daily limits, transfer funds between siblings, order lunches, and schedule early pickups — all from their phones.
The team at FunFangle adapted the platform to fit Spartan All Stars' specific workflow. For example, the early pickup feature was configured by repurposing the activity request function, so parents could submit pickup times directly instead of calling or emailing. Each adaptation was discussed in collaborative planning sessions where the camp's operational needs shaped the configuration.
Staff use wristband scanning for check-in and check-out, with QR codes providing verified identity at pickup. The system tracks attendance in real time, giving the director a clear picture of who is on-site at any moment.
“Easily reduced my daily emails and calls by 75 to 100 per day. And it made pickup so much easier. I didn't even know I was looking for a more streamlined solution, but it was a bonus and made parents so much happier.”